Privacy Policy
At LaRenova, protecting your personal data is a priority. This privacy policy explains how we collect, use, store, and protect the information you share with us through our website www.larenova.com.
By using the www.larenova.com website, you agree to the terms of this privacy policy.
Definitions from the Regulation
The following definitions are those established by Law 63-2004.
Personal Data
Personal data refers to any information, regardless of its origin or form, that directly or indirectly identifies a natural person or makes them identifiable, except for information related to public life or considered as such by law.
Data Controller
The data controller is any natural or legal person who determines the purposes and means of processing personal data.,,
Processor
The processor is any natural or legal person who processes personal data on behalf of the data controller.
Processing
Processing refers to operations performed either manually or automatically by a natural or legal person, including but not limited to collecting, recording, storing, organizing, modifying, using, sending, distributing, disseminating, destroying, or consulting personal data, as well as any operation related to the use of databases, indexes, directories, files, or interconnections.
- Collection of Personal Data
We may collect certain personal data in the following situations:
- Browsing the website.
- Creating an account on our site.
- Placing an order.
- Subscribing to our newsletter.
- Contacting our customer service.
- Participating in our surveys or questionnaires.
- The information collected may include, but is not limited to, your name, first name, email address, postal address, phone number, and payment information.
2. How Are Your Personal Data Collected?
- We collect personal data that you provide directly:
This includes personal data such as your name, first name, email address, postal address, phone number, and payment information.
- We also automatically collect certain personal data:
We automatically collect certain information about your device, including details about your web browser, your IP address, your time zone, and some of the cookies installed on your device.
- Why and How Long Do We Use Your Personal Data?
We use your personal data for the following purposes:
- To process orders placed through the website.
- To send promotional information, advice, and recommendations, if you have given your consent.
- To respond to your requests and provide customer support.
- To improve our website and services.
We only use your personal data as permitted by the applicable regulations. Your personal data will be automatically deleted 2 years after your last interaction with LaRenova.
Data related to identity documents for exercising access rights, rectification, deletion, limitation, erasure, or portability rights are retained for 1 year from receipt.
In the event of legal proceedings, personal data will be retained to enable LaRenova to defend its interests.
- Data Security
We take all appropriate legal and technical measures to ensure the security of your personal data.
- Transfer and Sharing of Your Personal Data
LaRenova commits to not sharing your personal data with third parties unless:
- You have given prior consent for sharing your data with third parties.
- Sharing your personal data is necessary to provide the requested products or services.
- A competent judicial or administrative authority requires us to disclose the said Personal Data.
In any case, data transfer, sharing, or communication will only occur following notification or authorization from the INPDP and in strict compliance with the law.
- Your data is hosted within Tunisia / abroad.
We inform you that whenever your data is transferred outside Tunisia, we require all our service providers and subcontractors to adhere to confidentiality obligations, governed in particular by contractual clauses that have been previously recognized by the INPDP as ensuring a sufficient level of protection for privacy and fundamental rights.
Any data transfer outside Tunisian territory is subject to prior authorization from the INPDP.
- Your Rights
In accordance with applicable regulations regarding personal data protection, you have the following rights:
- The right to access your data.
- The right to rectify your data.
- The right to erase your data.
- The right to limit processing.
- Right to object to the processing of your data.
You can exercise these rights at any time:
- Send an email to LaRenova at:contact@larenova.com
We provide you with forms for exercising your rights. We have a period of one (1) month to respond to your request from the date of receipt. This period may be extended by two months due to the complexity of your request or the number of requests received. You will be informed within one month of your request.
- Changes to Our Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.
We encourage you to regularly review this policy to stay informed of any updates.
- Data Retention
When you place an order through our website, we retain your order information in our records unless and until you request us to delete it.
You can contact us at the following email address:contact@larenova.com
When visiting our website, we use cookies stored on your device to enhance your experience. You can manage or disable cookies in your browser settings.
- Contact us
If you have any questions about our privacy policy, feel free to contact us at the following email address:contact@larenova.com
